Return and Refund Policy
If for any reason, You are not completely satisfied with a purchase We invite You to review Our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretations and definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, of the company, or other legal entity on behalf of which such individual is accessing of using the Service as applicable.
Company (referred to as wither “The Company, “We”, “Us” or “Our” in this Agreement) refers to Brookfield Drinks Ltd, Brookfield, High Street, Sharnbrook, Bedford, MK44 1PE. Brookfield Drinks Ltd are the creators and owners of The Flying Kestrel brand.
Service refers to the Website
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Website refers to The Flying Kestrel, accessible from www.theflyingkestrel.com
Your Order Cancellation Rights
You are entitled to cancel Your order if it has not yet been shipped; this time period can vary for each product. In order to exercise Your rights of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
Visiting this page on our website: www.theflyingkestrel.com/contact OR emailing: shop@theflyingkestrel.com
Returns
To return an item, you must send an email to shop@theflyingkestrel.com. Please state:
- Why you are returning the item
- Your order number
- Your name, address & email
In order to return an item, You need to send this to:
Tudor Rose, Kingfisher Business Park, London, Road, Stroud, Gloucestershire, GL5, 2BY.
Please note that return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods.
Regarding any beer, cider or spirit goods, if there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at shop@theflyingkestrel.com
Conditions for Returns & Exchanges
In order for the Goods to be eligible for return, please make sure that:
The Goods were purchased within the last 30 days
The Goods are in the original packaging
The Goods have not been worn or damaged
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised
The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Tudor Rose, Kingfisher Business Park, London, Road, Stroud, Gloucestershire, GL5, 2BY.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service, We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gist giver had the Order shipped to themselves to give to give it to You later, We will send the refund to the gift giver.
Exchanges
You can request an exchange for an item by contacting shop@theflyingkestrel.co.uk. Please state:
- Why you are returning the item
- Your order number
- Your name, address & email
- Details of the item you wish to exchange for
Please note that this may cost You additional postage costs.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by visiting this page on our website: www.theflyingkestrel.com/contact OR email shop@theflyingkestrel.co.uk